1823 Understaffed Overnight as Dying Monkey Case Goes Unanswered

In the early hours of 19 October 2026, a member of the public called 1823 to report a dying monkey on Tai Po Road in Sham Shui Po. The Digital Policy Office said a customer service officer recorded the case and immediately referred it to the Agriculture, Fisheries and Conservation Department for follow-up. At 1am the same day, another member of the public called 1823; because all staff on duty were handling other calls, the call was diverted to voicemail, but the caller left no message and staff could not follow up. The Digital Policy Office said the same day that it would review 1823 services and study further allocation of resources to increase manpower during overnight hours. That evening, media reports said a member of the public had wanted to report a dying monkey but no staff answered; the Digital Policy Office responded that it had immediately referred the report when received in the early hours and was studying further allocation of resources.

Generated by AI from reporting · updated 7 hours ago