Wang Fuk Court Fire Independent Committee Report Finds 999 Call-Handling Negligence
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The independent committee on the Wang Fuk Court fire has published its report, finding that a police 999 call-handler failed to follow procedure in transferring a call to the Fire Services Department, and the trapped elderly person eventually died; the report considers the incident to be call-handler negligence. The report also says the Fire Services Department's mechanism for calling back callers has multiple areas needing improvement, and recommends examining whether asking callers "are you safe" is appropriate.
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- 明報·每日要聞Wang Fuk Report Finds 999 Operator Negligent for Not Transferring Call; Fire Services Callback Mechanism Needs Improvement
The independent committee report on the Wang Fuk Court fire found that a police 999 operator failed to follow procedure in transferring a call to the Fire Services Department, and the trapped elderly person eventually died; the report considers the incident to be operator negligence. The report also found that the Fire Services Department's mechanism for calling back help-seekers has multiple areas needing improvement, and recommends exploring whether it is appropriate to ask callers "are you safe".
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