Wang Fuk Report Finds 999 Operator Negligent for Not Transferring Call; Fire Services Callback Mechanism Needs Improvement

The independent committee report on the Wang Fuk Court fire found that a police 999 operator failed to follow procedure in transferring a call to the Fire Services Department, and the trapped elderly person eventually died; the report considers the incident to be operator negligence. The report also found that the Fire Services Department's mechanism for calling back help-seekers has multiple areas needing improvement, and recommends exploring whether it is appropriate to ask callers "are you safe".